Frequently Asked Questions (FAQ)

Find quick answers about how RealtimeAppointment works, integrates, and keeps your business running smoothly.

Whether you’re just getting started or exploring advanced features, this page addresses the most frequently asked questions about setup, functionality, and data protection.

1. What is RealtimeAppointment?

RealtimeAppointment is an intelligent appointment scheduling platform that helps professionals manage, track, and update appointments in real time.
It automatically adjusts schedules for delays, sends personalized notifications to customers, and integrates seamlessly with your existing systems.
Our goal is simple — eliminate waiting, reduce no-shows, and help you deliver punctual, professional service every time.

2. Who can use RealtimeAppointment?

Our platform is built for any business that runs on appointments or time slots, including:

• Healthcare providers (physicians, therapists, dentists)

• Government and DPS offices

• Beauty and wellness professionals (salons, spas, barbers)

• Home and field service providers (HVAC, plumbing, cleaning, repair, etc.)

From solo practitioners to multi-location enterprises, RealtimeAppointment scales to fit your workflow.

3. What are Static, Dynamic, and Bulk appointments?

• Static (Fixed): Standard scheduled time slots (e.g., 9:00 AM – 9:30 AM) that can adjust automatically for real-time delays.

• Dynamic (Flexible): Adaptive appointments that adjust timing based on progress or early completions.

• Bulk (Group): Shared appointments for multiple participants or events — perfect for clinics, offices, or training sessions.

Each type is fully automated and customizable to your business model.

4. How does the real-time delay tracking work?

RealtimeAppointment continuously monitors actual service times.
Suppose a session runs long or finishes early. In that case, the system automatically recalculates the next appointment’s start time and updates the customer with a revised notification (e.g., “Your new appointment time is 2:15 PM”).
This ensures accuracy, transparency, and zero wasted time.

5. Does RealtimeAppointment integrate with my existing software?

Yes! RealtimeAppointment connects easily with major tools, including Google Calendar, Microsoft Outlook, Salesforce, HubSpot, QuickBooks, and many healthcare EMRs (like AthenaHealth and Kareo).
We also offer custom API and webhook integrations for proprietary systems, ensuring seamless synchronization across your business.

6. Is RealtimeAppointment HIPAA-compliant?

Absolutely.
We take privacy and data protection seriously.
Our platform meets HIPAA, GDPR, and CCPA compliance standards, ensuring all communications and records are fully encrypted and secure.
Data is hosted on Amazon AWS and Google Cloud infrastructure, with advanced access control and audit trails.

7. How do customers receive notifications?

Customers receive automated SMS and/or email reminders based on your settings:

• One week in advance

• One day in advance

• One hour before the appointment
  If timing changes, they get a live update instantly.
  All messages can be branded with your business name and customized tone.

8. Can I track performance and analytics?

Yes.
The built-in Analytics Dashboard provides insights into:

• Appointment durations and punctuality

• Delay frequency and causes

• No-show and cancellation rates

• Customer satisfaction and review tracking

You can use this data to improve efficiency, allocate resources, and enhance the customer experience.

9. How long does setup take?

Most businesses are live within a few days.
Our onboarding specialists help you import your data, set up reminders, and connect integrations quickly.
We provide full training and support to ensure a smooth transition — no technical background required.

10. How can I get help or technical support?

We’re here when you need us.
Our support team offers assistance through:

• Email: support@realtimeappointment.com

• Live Chat: Available during business hours (via your dashboard)

• Phone: Add your direct support number here
  We also maintain a growing Help Center with tutorials, FAQs, and integration guides available 24/7.

Still Have Questions?

We’re always ready to help!
Reach out to our team and discover how RealtimeAppointment can simplify your scheduling, communication, and daily operations.

For more details, Contact Us or schedule a Demo